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Frequently Asked Questions
1. How do I place a wholesale order?
To place an order, create an account on our website and complete the wholesale application form. Once subscribed, you'll receive access to our wholesale pricing and ordering system.
2. What is the minimum order quantity (MOQ)?
Our MOQ varies depending on the product. Typically, the minimum order starts at 10 units per item. Specific MOQs are listed on each product page.
3. What are the payment terms?
We offer several payment options, including VISA, Mastercard, American Express, Q-cash, fast cash, Mobile banking (Bkash, Nagad, Rocket, M-cash), and Internet Banking (City Touch, Islami Bank, Mutual Trust Bank, Bank Asia, Brac Bank). Payment terms are 30 days for approved accounts. For first-time orders, full payment is required before shipment.
4. Do you offer discounts for bulk orders?
Yes, we offer tiered discounts based on the order quantity. Please refer to our pricing page for detailed information on bulk discounts.
5. How long does it take to process and ship an order?
Order processing time is typically 5-7 business days. Shipping times vary based on the destination and shipping method selected at checkout.
6. Can I track my order?
Absolutely. Once your order is shipped, you will receive an email with tracking information. You can use this to monitor your shipment's progress.
7. What is your return policy for wholesale orders?
We accept returns for defective or damaged items within 7 days of receipt. Please contact our customer service team to initiate a return. Custom orders and final sale items are non-returnable.
8. Do you provide samples?
Yes, samples are available for select products. Please contact our sales team to request samples and further details.
9. Can I customize products with my branding?
We offer customization services for select products. Minimum order quantities and additional fees apply. Reach out to our sales team to discuss your branding needs.
10. Who do I contact for additional questions or support?
For any additional questions or support, please email our customer service team at [YourEmail] or call [YourPhoneNumber].
